Customer Service Rep Listening

Customer Service Reps: What They’re Really Like

Customer Service often attracts a certain kind of person but perhaps not exactly who you’d think. We’re going to explore just what kind of people really work in customer support.   The Stereotype of a Customer Service Rep When they think … Read More

team culture

Customer Service Greatness through Team Culture

To succeed in the modern market, businesses increasingly need to invest in their customer service, because people will be attracted to the companies that delight them the most. One of the factors that has led to the rise of the … Read More

Knowledge Owl

Motivate Your Customer Service Team to Add for Your Knowledge Base

Motivate your customer service team to contribute to your knowledge base! You can use the basic principles of human behaviour to understand how. Customer Service Team Knowledge Gatekeeper Appoint a knowledge gatekeeper who is in charge of pushing publish on … Read More