working remotely

Remote Employees: Keeping Them Connected

Hiring remote employees is like choosing a cat for a pet. You can stroke and coax them every once in awhile, but for the most part, they take care of themselves. Okay, this is only partially true. Yes, companies do … Read More


Big customer Service Team

Customer Service Team Communication When Your Team Gets BIG

Customer Service Team Communication can get extremely daunting as the department grows. It’s easy to communicate effectively when every person in your company fits within five hundred square feet. “Hey, Steve, how do I access this again?” You call across the … Read More


office redundancy

Customer Service Conundrum: Redundancies vs. Specialized Leads

In the world of online customer service, no position looks exactly like the next, and no job will be exactly like your last one. But when it boils down to promoting maximum efficiency as an online customer service representative, which methodologies and … Read More


team culture

Customer Service Greatness through Team Culture

To succeed in the modern market, businesses increasingly need to invest in their customer service, because people will be attracted to the companies that delight them the most. One of the factors that has led to the rise of the … Read More


screen-shot-2016-09-14-at-12-33-50-pm

Expand your Customer Service Hours Today

Your business is hopping. You leave work each day huffing and puffing because of all the customer questions, and you’re afraid you’re losing momentum because you’re not open in the evening. Sounds like you’re ready to take customer service to the … Read More