resource-tools

Customer Service Resources: A Definitive List

Customer service representatives who work from home are alone with their daily struggles and accomplishments. They are in contact with coworkers or other customer service reps via phone, video chat, or email, but can still feel isolated. Work-from-home agents also … Read More


measure through feedback

Measuring Success in Customer Service

Customers are wishy-washy. One minute they’re thanking you for your help and the next they’re rating their experience a 2 out of 10. So how can you accurately measure success when you work in customer service? Sounds kinda like an … Read More