difficult calls

Difficult Customers: How to Deal With Them Gracefully

Your aim is to turn a difficult customers into those who will rave about their amazing customer experience with you to their friends and family. As anyone who’s worked in customer service will know, it can be tricky to deal with … Read More

customer care

Customer Care: A Kill ‘Em With Kindness Guide

Customer Care is everyone’s responsibility, but as an online customer service representative, you are often the first and last impression that your company will have on a customer. Their questions, concerns, and complaints all come to you – and you’re … Read More