Bad Customer

Customer Misogyny: Women in Customer Service

“Isn’t there someone else I could talk to? Maybe a guy who understands the software?” “You look hot. Is that your real picture?” “Thanks, baby girl, you’ve been helpful. Can I call you sometime?” “Are you sure you’re qualified to … Read More

Big customer Service Team

Customer Service Team Communication When Your Team Gets BIG

Customer Service Team Communication can get extremely daunting as the department grows. It’s easy to communicate effectively when every person in your company fits within five hundred square feet. “Hey, Steve, how do I access this again?” You call across the … Read More