resource-tools

Customer Service Resources: A Definitive List

Customer service representatives who work from home are alone with their daily struggles and accomplishments. They are in contact with coworkers or other customer service reps via phone, video chat, or email, but can still feel isolated. Work-from-home agents also … Read More


service career

Customer Service Career: Building Beyond the Basics

In order to successfully build your customer service career, you’ve got to go beyond the absolute basics by following a simple strategy. You don’t want to be a customer service rep as a job – you want it to be … Read More