RedBall Speaks: Communicate Powerfully with your Team

Let’s face it. We could all communicate with our teams on a deeper level. So many customer service agents walk in and out of work daily, grunting at their colleagues as they drag themselves to their desks. They barely get … Read More

Social Media Customer Service

Social Media is your New Best Friend

Social media connects people in a way unrivaled by any other form of media interaction. Grandparents giggle at the latest Facebook picture of their grandbabies. Faraway friends offer advice on each others’ lives. College alumni curiously peek at their old roommates’ profiles. … Read More

Customer Respect

Customer Respect: Winning them Over

A customer calls in, weary of solving his own problems. You already hear the low customer respect in his tone. “You don’t know what you’re doing. Can I get someone with more experience?” The only words you remember saying were … Read More

working remotely

Remote Employees: Keeping Them Connected

Hiring remote employees is like choosing a cat for a pet. You can stroke and coax them every once in awhile, but for the most part, they take care of themselves. Okay, this is only partially true. Yes, companies do … Read More

balance customer needs

Customer Needs with Company Purpose: A Balancing Act

Your business wouldn’t exist if it didn’t have customers. They provide revenue and give you important feedback that helps you develop a better product. But sometimes, customer needs can get overwhelming because they surpass the reason your company even exists. … Read More

service sanity

Understaffed? A Strategy for Staying Sane

From holiday breaks to busy seasons to just plain decreasing employee numbers, we have all experienced the effects of being understaffed at some point. It’s easy to get discouraged or even bitter when you feel like you work sixteen–hour days, … Read More


How to Learn Something ASAP

You remember when you first started in customer service. You had that wide–eyed, deer–caught–in–headlights look on your face as your boss glossed over the company’s policy handbook and instruction manuals. Then, fifteen minutes later, he waited for you to repeat … Read More

take a break

Taking Breaks to Improve Productivity

You’re thinking, “Wow, I have so much to do! No taking breaks, just a solid work lunch.” I know what you’re doing. You’re glancing at your clock, tracking how much work you just got done in the last 5 minutes.  … Read More

measure through feedback

Measuring Success in Customer Service

Customers are wishy-washy. One minute they’re thanking you for your help and the next they’re rating their experience a 2 out of 10. So how can you accurately measure success when you work in customer service? Sounds kinda like an … Read More

Big customer Service Team

Customer Service Team Communication When Your Team Gets BIG

Customer Service Team Communication can get extremely daunting as the department grows. It’s easy to communicate effectively when every person in your company fits within five hundred square feet. “Hey, Steve, how do I access this again?” You call across the … Read More