teamwork

All-Hands Support Alternatives

All-Hands Support is a trendy concept in the SaaS support. All-Hands Support is the idea that all employees regularly spend time in support answering customer tickets. This includes developers, designers, sales, marketing, IT, management, everyone. A quick Google search of … Read More


A Modern Service Career is Totally Respectable

I take customer service as a career seriously. At two fast-casual restaurants in the past few weeks, I have been “helped” by teenagers who were utterly uninspired. They seemed to be using the fewest words possible. The niceties that they … Read More